SERVICE & SUPPORT
How Can We Help You Today?
Fast answers, setup help, compatibility guidance, installation guidance, and warranty support for your PUMP PARTNER system.
Compatibility Check
Check if your pump and setup are compatible with PUMP PARTNER.
Learn more →Runtime Guidance
Get guidance on expected runtime based on your pump and usage pattern.
Learn more →Installation Help
Step-by-step help and best practices for a safe, reliable setup.
View guide →Prompt Code Support
Help understanding prompt codes and what actions to take.
Learn more →Warranty & Returns
Information on warranty coverage, returns, and replacement process.
Learn more →Contact Information
Find our address, email, phone, and the best ways to reach us.
Learn more →START HERE
Before You Buy or Contact Support
Check if your pump is 115V–120V
Find running amps on the nameplate
Confirm you use one primary sump pump per unit
Contact us if your setup is uncommon
Need Fast Help?
PUMP PARTNER LLC
9 Stacy Dr.
Belle Mead, NJ 08502, US
Email: service@pumppartner.us
Phone / Text: +1 609 309 1940
If the line is busy or unanswered, please email or text your service details first. We aim to respond within 2 hours during normal support hours.
TO HELP US RESPOND FASTER
Send the Right Details the First Time
The more details you send, the faster we can help. This is especially useful for compatibility questions, prompt code support, overload protection, shipping damage, or warranty requests.
Your order number, if available
Pump brand and model
A photo of the pump nameplate label
Voltage and rated current / amps
A short description of your setup
Photos or videos if you are asking about installation, prompt codes, or unusual behavior
UNBOXING & INSTALLATION
Set Up PUMP PARTNER in 9 Simple Steps
Follow this guide to inspect your shipment, install the legs safely, power on the unit, connect your sump pump, and understand daily standby use.
Inspect the Outer Carton
When your unit arrives, inspect the outer carton for any severe shipping damage before installation.
Every shipment is insured for its full value.
If severe transit damage is found, you may file an equivalent-value shipping damage claim with UPS and contact PUMP PARTNER for assistance.
Confirm What Should Be in the Box
Please confirm all required parts are included before setup.
- 1 Main Unit
- 2 AC Power Cord
- 3 Four Wooden Legs
- 4 Four Washers
- 5 User Manual
Please keep the carton and packaging materials for a while.
They may be useful for inspection, transportation, storage, return, replacement, or future support needs.
Install the Four Legs
The unit weighs approximately 62 lb, so two people are recommended for installation.
Two-Person Method
One person should lift and hold the unit level using the handles, while the other person screws the legs into the bottom.
Single-Person Method
If you are working alone, place the unit screen-side up on a soft, padded floor or table, then install the legs one by one.
Do NOT place the screen side down.
The display could be crushed by the unit’s weight.
Position the Unit
Place the unit next to the sump pit in a dry indoor basement location, then connect the AC power cord to the input side of the unit.
Recommended placement
Keep the unit indoors, dry, stable, and close enough for a safe cord connection.
Plug Into the Wall Outlet
When the power cord is plugged into a wall outlet, the unit starts automatically and performs a startup self-check.
- You may hear a few soft relay-click sounds.
- You may hear the cooling fan spin briefly.
- The unit checks cooling, grid frequency, voltage, and battery status.
Normal startup result
After startup, the power indicator turns green, the display lights up, and the unit enters ready mode.
Plug the Sump Pump Into the Output
Plug your sump pump into the AC output. The system will automatically provide protection, and the installation is complete.
1500W / 120V / 12.5A
1500W / 120V / 12.5A
Protection behavior
The unit automatically provides electrical protection for the connected pump during operation.
Display Information
The display shows key operating information at a glance.
Input
Charging power from the grid
Time Remaining
Estimated time to full charge
Output
Pump running power
Runtime
Estimated remaining runtime at current load
Understand the Status Indicator
You can quickly judge the operating state by checking the power indicator light.
Indicator Off
The unit is powered off or in a fault state, and no power is being supplied to the output.
Indicator Green
Utility power is normal. The unit is using internal bypass mode to supply household power to the sump pump.
Indicator Red
Utility power is out. The unit has automatically switched to battery backup mode to power the sump pump.
Daily Use and Long-Term Storage
Normal 24/7 Standby Use
When utility power is available and the battery is fully charged, the inverter automatically shuts off and the unit switches to bypass mode. In this condition, standby power consumption is as low as 0.6W, so you can leave the unit connected for continuous sump pump protection without worrying about meaningful extra energy use. Long-term full-charge standby under grid power does not harm battery life.
If the unit will not be used and will be disconnected from utility power:
- Fully charge the unit to 100%.
- Unplug the unit from utility power.
- After the unit detects power loss, it will automatically start the inverter and consume about 27W. If the unit is left on, the battery can be exhausted in about 72 hours.
- To avoid low-battery storage, fully shut down the unit after unplugging it.
- Long-term storage at low battery level may reduce battery life.
- Recharge the unit to 100% at least once every 6 months during storage.
Important
Do not leave the unit unplugged and powered on during storage.
POPULAR SUPPORT TOPICS
Quick Answers
Simple answers to common questions.
Is my pump compatible?
PUMP PARTNER is designed for most standard 115V–120V residential primary sump pumps. If your setup uses a sewage pump, grinder pump, 240V pump, or two primary pumps on one outlet, please contact us before purchase.
How long will PUMP PARTNER run my pump?
Runtime depends on your pump’s voltage, rated current, how often it runs, and how long each cycle lasts. Use our compatibility and runtime estimator for a practical estimate.
What if I see a prompt code?
Please send us the prompt code number, a photo of the screen, your pump model, and a short description of what happened before the code appeared.
How does warranty support work?
Please contact us with your order number, photos or video of the issue, and a short description. Our team will review the situation and guide you through the next step.
U.S.-Based Support
Real people, real help. We’re based in the U.S. and here to help.
Clear, Practical Answers
Straightforward guidance to help you make the right choice and solve problems fast.
Designed for Real Basement Protection
Reliable support for power outages, heavy rain, and sump pump backup needs.
E07 / E08 Electrical Overload Protection
PUMP PARTNER is designed to operate reliably during normal sump pump use. If the connected pump suddenly draws unusually high current, the unit may enter protection mode to help protect your home circuit, the PUMP PARTNER unit, and the connected pump.
In this condition, the power indicator may still remain green, but the unit has already stopped supplying usable output voltage. This is a protection response, not a failure of the machine itself.
This may happen when the pump is oversized, aging, has a jammed impeller, or when the discharge pipe is blocked or stalled, causing a rapid rise in current draw.
What to Do
Disconnect both sides
Unplug both the input power cord and the pump/output cord from the unit.
Shut the unit down manually
When the power indicator turns red, press and hold the power button to turn the unit off.
Reconnect wall power
Plug the charging/input power cord back into the wall outlet. The unit should automatically restart and return to normal standby operation.
Inspect the pump system
Before reconnecting the pump, make sure the pump, impeller, float switch, and discharge line are not blocked, jammed, or damaged.
Reconnect after checking
After confirming the pump system is working normally, plug the sump pump back into the PUMP PARTNER output.
If the prompt code does not clear after restarting, or if you see other codes that cannot be removed by a normal shutdown and restart, please contact PUMP PARTNER support.